What is a Health Home?

A Health Home is a care management service model whereby all of an individual's caregivers communicate with one another so that all of an individual's needs are addressed in a comprehensive manner. This is done primarily through a Care Manager who oversees and provides access to all of the services an individual needs to ensure that they receive everything necessary to stay healthy, out of the emergency room and out of the hospital. Health records are shared among providers so that services are not duplicated or neglected.

Who is Eligible to be in a Children’s Health Home?

Children from birth to age 21 must be enrolled in Medicaid AND meet eligibility criteria by having two or more chronic health conditions OR one of the following single qualifying conditions:


  • Serious Emotional Disturbance
  • Complex Trauma


Potential enrollees must also demonstrate that they would benefit from Health Home Care Management Services. Elmcrest has experts on staff that will work with you to determine if a child is eligible.

What does a Children’s Health Home Do?

Through a Care Manager at Elmcrest, a Children’s Health Home provides:


  • Comprehensive Care Management
  • Care Coordination and Health Promotion
  • Comprehensive Transitional Care
  • Individual and Family Support
  • Referral to Community and Social Support Services

Why should families want to enroll their children in a Health Home?

At Elmcrest, we understand caring for your child can be a complicated and often exhausting experience. In response to the needs of the families we serve, we are proud to have joined together with the Children’s Health Home of Upstate New York (CHHUNY) to provide Care Management Services that put your family first.

To Make a Referral

For Community Members and Non-Parent or Guardian, please visit the link below:

Medicaid Managed Care Referral Form 


For more information please contact the following:


Krysten Downey

Director of Care Management Services